The Western Region Service Excellence Award is given to those dealerships that implement superior customer service practices and demonstrate a commitment to employee training for Peterbilt product lines. Criteria considered included warranty service, roadside assistance response rate, SmartLINQ dealer readiness, overall service training, number of certified technicians and dealer size.
“We are very proud of the exceptional performance provided by Peterbilt Truck Parts & Equipment Company and consider them the very Best of the Best,” said Steve Fasolis, Western Regional Service Manager for Peterbilt Motors.
“We are humbled to have been recognized by Peterbilt Motors Company,” said Shawn Gallagher, Fixed Operations Manager. “As a locally-owned dealership, we are very proud of our exceptional staff and the Peterbilt product we represent day in and day out. I couldn’t be more proud of this team!”